Frequently Asked Questions

A trained surveyor arrives at the scheduled window, measures every opening with a laser, checks for squareness and level, and photographs any existing damage. You receive a copy of the survey and a written quote before we leave. The appointment takes 45-90 minutes depending on the number of openings. We serve Boca Raton, Deerfield Beach, Delray Beach, and the full corridor from Lighthouse Point to Boynton Beach.

A typical whole-home replacement of 12-18 windows in Boca Raton takes 2-3 days of installation, plus one day for final inspection and trim touch-up. Custom or oversized units may add a week to fabrication time. We give you a production schedule in writing when you approve the quote, with a named crew and arrival windows. Clause 2 of The Haven Standard means we text when the tech is on the way.

Someone over 18 needs to be present at the start to confirm the scope and at the end to sign off on the completed work. During the day, our crew works independently with exterior access. We protect floors, move furniture as needed, and leave a documented record of what we found and what we did, including photos of the completed installation.

Proper window and door replacement requires cutting back interior trim and exterior siding, but our crews use surgical techniques to preserve original materials where possible. We specify in the written quote whether trim replacement is included or if we will refit existing pieces. For historic homes in Old Floresta or Boca Raton's older neighborhoods, we often recommend custom trim replication to maintain architectural integrity. Any unexpected damage is photographed, documented, and discussed before repair.

Yes. Every window and door replacement in Boca Raton requires a permit from the City of Boca Raton Building Department or the applicable municipality. We pull the permit, schedule inspections, and ensure the work passes before we consider the job complete. The permit cost is listed as a line item in your written quote. This protects your resale value and ensures your installation meets the Florida Building Code and local wind-borne debris requirements.

We specify ES Windows and ECO Window Systems for most Boca Raton projects, with Therma-Tru entry systems where the design calls for it. ES Windows manufactures impact-rated vinyl and aluminum lines specifically engineered for South Florida's HVHZ requirements. ECO Window Systems offers excellent thermal performance for homes where energy efficiency is the priority. We select the product line based on your home's exposure, your performance goals, and your budget, then document the specification in writing.

Impact windows use laminated glass, a polymer interlayer, and reinforced frames tested to withstand missile impacts and cyclic pressure loads. Non-impact windows rely on separate shutters or panels for storm protection. In Boca Raton's HVHZ, impact windows are required for new construction and most replacements unless you maintain an approved shutter system. Impact units also provide better sound attenuation, UV blocking, and break-in resistance. We assess your existing protection and code requirements during the survey.

Yes. Modern manufacturing can replicate nearly any sightline profile, grille pattern, or hardware finish. We photograph your existing units, measure the visible glass edge and frame dimensions, and specify replacement windows that preserve your home's character. For homeowners in Boca Raton's historic districts or communities with strict architectural review, we provide product cut sheets and finish samples for board approval before ordering.

Low-E, or low-emissivity, glass has a microscopic metallic coating that reflects infrared heat while admitting visible light. In Boca Raton's climate, it is essential. Without Low-E, south and west-facing rooms become solar ovens from March through October, and your air conditioning runs constantly. We specify the appropriate Low-E coating and argon gas fill for each orientation of your home, documented in the written quote. The sightline, the visible edge of glass you actually see, remains clean and clear.

Every professional working under our name is required to hold the license and insurance the state of Florida requires for window and door installation. We carry general liability and workers' compensation coverage, and license numbers are provided on every written quote. Clause 3 of The Haven Standard means you can verify our standing before work begins.

We maintain general liability and workers' compensation insurance as required for residential contracting in Florida. Certificates of insurance are available on request. This protects you from liability if a worker is injured on your property or if accidental damage occurs during installation. We document the condition of your home with photos before we start, so any question of pre-existing versus installation damage is resolved with evidence, not argument.

The local business is independently owned and operated, with crews who know Boca Raton's building departments, inspection schedules, and coastal conditions. Haven contributes the documentation system, the buying power, and the standard they agree to work to. Every installer is background-checked and their license status is verified, as required by Clause 3 of The Haven Standard.

Call (561) 200-8592 during our operating hours: Monday through Sunday, 7:00 AM to 7:30 PM. A live coordinator will connect you with the local team. For broken glass, we can often board the opening same-day and schedule permanent replacement within the week. For security issues with entry doors, we prioritize the call and carry common hardware and locksets to restore function quickly. We do not promise after-hours emergency response, but we answer every call during business hours and schedule urgent jobs at the first available slot.

We repair when repair makes sense. Failed sealed units, broken balances, damaged weatherstripping, and malfunctioning locks are often fixable at a fraction of replacement cost. We diagnose the issue, photograph what we found, and quote the repair in writing. If the window is too old for parts or the frame is compromised, we recommend replacement and explain why. No upsell, no pressure. Clause 5 of The Haven Standard.

Inspect every window and door for cracked glass, loose frames, deteriorated weatherstripping, or hardware that does not latch securely. Test your shutters if you have them. If you find issues, call (561) 200-8592 for a pre-season survey. We document what we find, prioritize repairs by risk, and schedule work before June 1. For homes with original non-impact windows, we can quote impact-rated replacements or verify that your shutter system meets the current Florida Building Code.

Every installation carries a written workmanship warranty, and every product carries the manufacturer's warranty against defects. The specific terms depend on the brand and product line selected, and they are spelled out in your written quote before you approve the job. We register your warranty with the manufacturer and keep a copy in your file. If you sell your home, the warranty transfers to the new owner. Clause 1 of The Haven Standard requires this documentation in writing; Clause 4 requires the evidence on every job.

Call us. We return, diagnose the source, photograph what we find, and fix it. Most leaks trace to improper flashing integration with the weather-resistant barrier, not the window itself. Our installation includes proper sill pan, flashing tape, and sealant details specified for your wall type. If we installed it, we stand behind it. The warranty response is documented with photos and a written report, same as the original installation.

Yes, at any time. Every job under The Haven Standard leaves a documented record: the original survey, the written quote, photos of conditions found, installation photos, inspection results, and warranty registration. This is your evidence if you sell the home, file an insurance claim, or need warranty service years later. We keep records indefinitely. The sightline you bought, documented.

Written by Sonia Raman, Owner at Sightline Windows & Doors Boca Raton, serving Boca Raton, Deerfield Beach, Delray Beach, and surrounding communities since 2012.