Our Guarantee & Warranty - Sightline Windows & Doors Boca Raton

The Sightline Windows & Doors Boca Raton Guarantee

We stand behind every window and door we install in Boca Raton with the Haven Standard, the same set of rules we’ve followed since 2012. The 365-Day Done Right Promise means if something isn’t right, we make it right. Not as a favor. As a clause in the contract you sign. Every job starts with a written price that matches the measured survey you keep, and ends with a documented photo record of the completed work. In Boca Raton’s coastal climate, where salt air and hurricane exposure test every seal and frame, that paper trail matters.

Call (561) 200-8592

What’s Covered

• Workmanship on every opening. Our technicians install to the manufacturer’s specification for impact rating, U-factor, and SHGC (solar heat gain coefficient), not to what fits easiest.
• Parts handled correctly from delivery to install. Impact-rated glass, custom geometric frames, and Therma-Tru door slabs arrive on-site with the documentation chain intact; we verify glazing labels and frame readings before any unit goes into the opening.
• Cleanup that leaves no trace. We remove old units, fasteners, and packaging; the photo record we deliver shows the finished job, not a work zone.
• Arrival within the scheduled window. Haven Clause 2, Arrive on schedule, means we confirm the day and time in writing, and we call if traffic on I-95 or a permit inspection delay changes that.
• Honest pricing with zero change orders. Haven Clause 1, Have it in writing, means the measured survey and the written quote are the same document. The price you approve is the price you pay.

Our Satisfaction Promise

If you’re not satisfied with any aspect of the installation, we have a process. Call us at (561) 200-8592. A live person answers, 24/7. We review the photo record against your concern, schedule a return visit, and fix what isn’t right. The 365-Day Done Right Promise covers the full year after completion because some issues in Boca Raton don’t show immediately. A seal can fail after the first summer heat cycle. A frame can settle after the first storm season. We’ve seen both in neighborhoods from Boca Del Mar to Royal Palm Yacht & Country Club. When that happens, we don’t debate whether it’s our fault. We make it right, document the correction, and update your photo record. That’s Haven Clause 5, No surprises, in practice.

Before

After

Licensed & Insured Backing

Every technician who arrives at your Boca Raton home is background-checked, uniformed, and identified by license number before they step out of the truck. Haven Clause 3, Verified crews, means the person on our records is the person at your door. We’re licensed and insured, with coverage that protects your property during the work and after. In a trade where installers sometimes subcontract without telling the homeowner, we don’t. The license number on the page matches the technician. The insurance certificate is available on request. This isn’t paperwork for our benefit. It’s the real guarantee behind the promise. If a PGT impact window fails because of an installation error, or a ViewLux sliding door doesn’t seal because the frame wasn’t squared, the license and insurance are what make the remedy enforceable, not just polite.

How the Haven Standard Protects Your Investment

The Haven Standard has five clauses, and each one addresses a problem we’ve seen in Boca Raton window and door work.

Have it in writing. The measured survey you receive after our first visit documents every opening’s width, height, squareness, and sill condition. The quote references that survey by date and technician. They cannot differ. We’ve been called to fix jobs where another company measured from drywall instead of stud, quoted one size, and installed another. That doesn’t happen here because the measurement and the price are the same document.

Arrive on schedule. We confirm your installation date after permit approval, not before. In Boca Raton, permit timing varies by project scope and the city’s inspection queue. We don’t promise a date we can’t keep, and we don’t leave you waiting between 8 a.m. and 5 p.m. The arrival window is two hours, confirmed the evening before.

Verified crews. Every technician’s license number is in your written scope. You can verify it with the state. The uniform and vehicle branding match. If someone arrives without identification, don’t let them in, and call (561) 200-8592 immediately.

Evidence on every job. The documented photo record shows the opening before work begins, the installation in progress with product labels visible, and the finished unit from inside and outside. You receive this within 48 hours of completion. It’s not an upsell. It’s standard, and it’s dated evidence of what was installed where.

No surprises. The written price, the scheduled arrival, the verified crew, and the photo record all serve one purpose: you know what you’re getting before, during, and after. In Boca Raton, where impact-rated windows can run into the thousands per opening and custom geometric shapes require field verification, surprises are expensive. We don’t do expensive surprises.

What the 365-Day Done Right Promise Covers

The promise is simple: if it’s not done right, we make it right. This covers installation defects, hardware that fails within normal use, seal failures that allow air or water intrusion, and operational problems with sliding, swinging, or locking mechanisms. It does not cover damage from storms beyond the product’s impact rating, deliberate misuse, or modifications made by others after our installation. If you’re unsure whether a problem qualifies, call (561) 200-8592. We’ll review the photo record and schedule an inspection. Most concerns in Boca Raton involve one of three things: settling after installation (common in older homes near the Intracoastal with original plaster walls), hardware adjustment as frames acclimate to humidity, or seal inspection after the first major rain. All three are addressed under the promise.

Manufacturer Warranties vs. Our Workmanship Guarantee

PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux each provide their own product warranties. These cover defects in materials and manufacturing. Our 365-Day Done Right Promise covers the installation itself. If a PGT window leaks because the frame was out of square when we set it, that’s our responsibility. If the glass develops a spontaneous stress crack because of a manufacturing flaw, that’s PGT’s. We help you navigate both. We keep the product documentation, we photograph the label during installation, and we assist with manufacturer claims when the issue is clearly material-related. You don’t have to figure out who to call first.

Free Second Opinion on Any Written Estimate

If you have a quote from another Boca Raton window and door company, bring it to us. We’ll review the product specification, the measurement methodology, and the scope of work at no charge. We’ve found estimates that specified non-impact glass for a home in a HVHZ (high-velocity hurricane zone), quotes that omitted permit costs, and measurements taken from trim instead of rough opening that would have left a half-inch gap on each side. The second opinion is free because Haven Clause 1 matters even when we didn’t write the first document. An informed homeowner makes better decisions, and better decisions lead to fewer surprises.

Your Documentation Package

Every completed job leaves you with four documents: the measured survey you kept from the first visit, the written scope and price you approved, the dated photo record of installation, and the 365-Day Done Right Promise in writing. In Boca Raton, where home sales require disclosure of window and door ages and specifications, this package has real value. We’ve had past customers call five years later to request their photo record for a buyer’s inspection. We keep archives. The documentation isn’t just for our protection. It’s for yours.

Ready to Talk Guarantees in Person?

Call (561) 200-8592 to schedule your free estimate. You’ll receive a measured survey of your openings, a written price before any work starts, and a clear explanation of what the Haven Standard means for your specific project. Ask about the 365-Day Done Right Promise. Ask about the photo record. Ask about the license number of the technician who will arrive. We answer all of it in writing, because that’s the standard we’ve kept since 2012.

Written by Sonia Raman, Owner at Sightline Windows & Doors Boca Raton, serving Boca Raton since 2012.